Possible Service Impact Due to Storm in Northeast

Due to the storm affecting the Northeast please be advised that there may be potential service delays and potential delivery delays from UPS and FedEx.

Below are a notices we received from UPS and FedEx.


UPS -Winter Storm Impacting the Northeast

UPS is closely monitoring the impact of the winter storm that is bringing heavy snow and cold temperatures to the Northeast. We have contingency plans in place to ensure the safety of our employees and to minimize the storm’s impacts on pickups and deliveries.

Check ups.com for the latest information on service delays and to track the status of your packages. We will post a list of ZIP codes where no pickups or deliveries are being made as we are impacted.

Fed-Ex Service Alert – Winter Weather

FedEx is closely monitoring the winter storm in the northeastern U.S. Contingency plans are in place to ensure the safety and well-being of our team members and to minimize the winter storm’s effect on service. These storms often cause pickup and delivery delays and disruptions for FedEx customers. FedEx will be prepared to provide service to the best of our ability in areas affected by the winter storm and as local conditions allow. Please continue to check fedex.com for updates.

All Clear

While much of the country experienced very severe weather this week, NER staff, our service provider network, UPS, and FedEx worked hard to minimize any service impact. We are happy to report that all alerts have been lifted, with little to no disruption in service to our customers. Our Managed Print Services (MPS) solution is not only built upon the most sophisticated and adaptive technology, but also includes a support network that is proactive in dealing with real-world issues. The Print4 MPS group draws the Data Center Infrastructure Optimization Division’s extensive expertise in business continuity and contingency planning to ensure customer uptime. Check out NER’s Print4 MPS and Data Center Infrastructure Optimization Solutions on our website.

Midwest Storm May Affect Deliveries

Due to the storm affecting the midwest please be advised that there may be potential service delays and potential delivery delays from UPS and FedEx.

Below are a notices we received from UPS and FedEx.


UPS -Winter Storm Impacting the Midwest

UPS is closely monitoring the impact of the winter storm that is bringing heavy snow and dangerously cold temperatures to the Midwest, causing service delays in Illinois, Indiana, Michigan and Ohio. We have contingency plans in place to ensure the safety of our employees and to minimize the storm’s impacts on pickups and deliveries.

Check ups.com for the latest information on service delays (including a list of ZIP codes where no pickups or deliveries are being made today) and to track the status of your packages. For impact to UPS Freight pickups and deliveries, visit UPS Freight. As always, UPS is committed to making every effort to provide service to areas where conditions permit safe access.

Fed-Ex Service Alert – Winter Weather

Our top priority is the safety and well-being of our team members, as well as maintaining the highest level of service to our customers. FedEx will comply with all local/state government travel safety requirements during this weather event. If authorities allow for open travel, FedEx is attempting pickup and deliveries in areas that can be safely accessed.

Pickup and delivery delays may occur in areas where authorities have implemented travel restrictions: Illinois, Indiana, Michigan and Ohio.

For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx (1.800.463.3339) or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions in the FedEx Service Guide, shipments delayed due to winter weather are not eligible for a refund or credit under the money-back guarantee policy.

Potential Service Impact Notice

Due to the storm affecting the eastern part of the country please be advised that there may be potential service delays and potential delivery delays from UPS. Heavy snowfall and dangerous gusting arctic winds are creating multiple interstate highway closures as well as impassable secondary roads. Subzero temperatures are also delaying clean up efforts. Most service providers in the Northeast are closed. We will update service notes accordingly. Should you have any concerns, please feel free to contact the help desk at 866-202-3992. We will work to minimize any potential delays. Below is a notice we received from UPS.

UPS - Service Update
Updated Friday, January 3, 2014
Severe weather in Louisville, KY caused a significant disruption to operations at Worldport®, UPS's main hub in the United States. As a result, some shipments may experience unavoidable delays. We have contingency plans in place to minimize service disruptions and are committed to moving shipments to their final destinations as quickly as possible. We are balancing our priorities of customer service and employee safety, and will make every effort to deliver to all areas as conditions safely permit. Please continue to check ups.com® for service updates. For more information about the service impact on UPS Freight® pickups and deliveries, please visit UPS Freight. Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature.

Happy Holidays!

All of us at NER wish you a very happy holiday season. We would like to thank our customers and business partners for their support in 2013 and look forward to a healthy and prosperous new year!

This year we delivered revolutionary technological advancements with our Print4 Managed Print Services and changed the way critical environments monitor and visually represent temperature with Aurora High Resolution Temperature Sensing Strips. Just wait and see what we have in store for you in 2014!

Please make a note of NER's Holiday Schedule:
- Closed Wednesday 12/25 - Merry Christmas!
- Closed Wednesday 1/1 - Happy New Year!

DCiM with Facial Recognition!

Below is an excerpt from a recent Communication from Greg Stover, NER’s Senior VP and Data Center Efficiency Expert. We would like to hear your thoughts on DCiM and where it is on your radar.

EMERSON/LIEBERT/AVOCENT NEWS:

Trellis Power System Manager (PSM) now gives deeper visualization of the power system, its utilization, and dependencies. View the data center the way that an electrical engineer looks at the data center. Users can see the complete power chain from the grid to the rack via a dynamic one-line diagram. PSM lets users document the complete power system, view capacity utilization in real-time and forecast energy consumption.

Trellis Mobile Suite App/Module adds capabilities that greatly enhance management on the floor via mobile device (iPAD/tablets etc). The app significantly simplifies inventory management; especially the process of getting the data into the tool. This unique and innovative technology reads barcodes and even has facial recognition type capabilities to identify servers for you (yes really)! Now you can take Trellis anywhere 7/24/365!

Trellis™ Platform Express Edition offers the benefits of data center infrastructure management (DCIM) in a budget friendly, streamlined and simplified delivery model. For small and medium sized businesses and/or those having difficulty understanding how DCIM will benefit their organization, the Express Edition is a bundled offering of existing Trellis platform functionality pre-configured to your requirements. Key advantages include a simplified ordering process and bundled packaging of functionality, making it quick and easy to deploy. And of course the Trellis Platform Express Edition scales and flexes as your data center needs grow.

Whether you are all-in on deploying a DCiM solution, wanting to stick your toe in the water and/or trying to understand how DCiM might impact and improve your organization, you really need to do your due diligence by evaluating Emerson’s TRELLIS PLATFORM and DCIM offering. To truly reap the benefits of DCiM you need to view it as a process, not a single point in time event. NER and its partners offer the best support, programs and pricing for the Emerson Trellis Platform. Contact Greg Stover at gstover@nerdata.com to setup a demo.

Enhanced Aurora Management System Revolutionizes Temperature Monitoring

Enterprise Edition, Sensor Grouping and Diverse Thermographic Mapping improves the user experience

 
One year ago NER Data Corporation (NER) launched  the patent-pending Aurora High Resolution Temperature Sensing Strip which changed the way critical environments monitor and visually represent temperature at the cabinet level. Today NER announced significant enhancements that bring higher levels of visualization and management to the Aurora Management System. All of the new features are included in the existing hosted (cloud-based) version and in a new Enterprise (local) version.  The Enterprise edition enables organizations to deploy and run the Management System locally on their own servers.

A new Sensor Grouping feature provides the ability to group and order sensors in any configuration. With Sensor Grouping, onscreen sensors can easily be arranged to exactly match physical strip deployments. Another notable enhancement is Diverse Thermographic Sensor Mapping. Unlike single point sensors, Aurora Strips have 8 temperature sensors that take readings at 8 height stratifications. With Diverse Thermographic Sensor Mapping, users can quickly view any single stratification on a map or can click “Scan” to automatically scroll through all of the stratifications levels.

Additional new features include:

• Improved Icon Scaling that provides better views of sensor icons when zooming in and out
• Increased Screen Resolution that allows for more sensors, list details, and “At a Glance” views to be displayed onscreen
• A Gateway Sensor List that allows users to assign specific sensors to specific gateways. 

When launched Dec. 2012, the Aurora High Resolution Temperature Sensing Strip revolutionized how facilities view temperature. The strip has eight sensors spaced vertically eight inches apart that collect readings at eight different height levels. Temperatures readings are visually displayed on the strip through high resolution LEDs that range from cool (blue) to hot (red) and a blend of 129 colors in between. Data from these readings are sent to the Management System through a gateway for trending and alerting purposes.

“There is no comparison to the visual aspect of these high resolution strips,” said Robert Huttemann, Vice President at NER. “The Management System enhancements bring that high visual aspect to the user interface along with the flexibility to model the user’s exact environment – from row to row and from top to bottom similar to a CFD.”

Huttemann further adds, “Data Centers are dynamic environments with temperature being a critical aspect, so Aurora’s instantaneous and accurate representation is invaluable when monitoring changes or validating best-practice improvements. Whether you are looking down the aisle, viewing the user interface, receiving automated alerts, or collecting trending data, with Aurora potential issues in critical spaces will not go unnoticed.”

Additional enhancements scheduled for release later this month include a New Aurora Ethernet Gateway for ModBus over IP and SNMP support. NER manufactures Aurora in the US and is currently accepting orders for immediate delivery. For more information about NER’s products and services, visit www.nerdata.com.