Happy Holidays!

All of us at NER would like to wish you and yours a very happy and safe holiday season

We would like to thank our customers and business partners for their support in 2014 and look forward to a healthy and prosperous new year for all!

NER Offices will be closed 12/25, 12/26 and 1/1

In addition, our help desk will close at 5:00pm est on 12/24 and 12/31 so our employees can spend time with their families.

DCIM Solutions, LLC Partners with Future Facilities to Provide Predictive Modeling Services

ACE Jumpstart will optimize data center performance while reducing operational costs

DCIM Solutions, LLC (DCIM Solutions), a leading provider of Data Center Assessments and Infrastructure Optimization Solutions, today announced a strategic partnership with Future Facilities to adapt ACE predictive modeling as part of DCIM’s Data Center Assessment Services.

The ACE Jumpstart Service assesses three critical indicators for optimal data center performance: Availability, Capacity and Efficiency.  ACE scores data centers on how compromised its availability, physical capacity and cooling efficiency have become by analyzing and mapping the interrelationship between the three variables. The resulting ACE score determines how well a data center is performing, and in turn, how costly the facility is to build and operate.

“This partnership provides immediate benefits for data center owners and operators that are looking to treat their data centers as a business unit.” said Dan McDougal, Managing Partner, DCIM Solutions, LLC.  “Using the ACE Methodology, DCIM Solutions will be well equipped to help data centers of all sizes plan for capacity changes and prevent negative trends before they begin.”

Data inputs from ACE can also be synchronized with any DCIM suite or other system monitoring toolkit and are mapped to a powerful 3D Computational Fluid Dynamics (CFD) model to create a Virtual Facility (VF). The VF allows for precise simulations for a variety of critical operational decisions, including: airflow distribution, temperature, physical resource collision and electrical systems.

DCIM Solutions has more than a decade of experience perfecting the calibration process, which is integral to establishing ACE goals and maximizing predictability. Through VF simulations, corrective measures are identified to bridge the gap between the data center’s current state and the aspired ACE Goals.

The calibrated VF produced by ACE Jumpstart will be imported into Future Facilities’ 6SigmaDC software and be available for immediate use, with a 90 Day Software License and formal training included. By engaging in an ACE Jumpstart assessment data center owner-operators will be able to utilize simulation and predictive modeling throughout the life of their data center to stay on track to reach their ACE Goals.

“Future Facilities is excited to partner with a data center infrastructure leader like DCIM Solutions,” said Sherman Ikemoto, Director, Future Facilities NA. “Through this partnership, ACE Jumpstart will be further optimized for the data center owner/operator. It’s gratifying to see the ACE Assessment becoming adopted as an important metric for data center efficiency.”

DCIM Solutions’ goal is to educate users on the opportunities to use predictive simulation to recover stranded capacity within the data center and maximize the real estate without sacrificing availability or efficiency. 

Visit DCIM Solutions and Future Facilities at Booth 616 during the upcoming AFCOM Data Center World Expo in Orlando, FL -- Oct 19th through Oct. 22nd.  Data Center experts will be available to provide information on ACE Jumpstart, the importance of modeling and predictive simulation, and the benefits of increasing data center efficiency through analysis within the Virtual Facility.

NER Announces Partnership with Performance Tuning Corporation

Terms of agreement include formation of DCIM Solutions, LLC and sale of NER’s Data Center Solutions Division

NER is pleased to announce a partnership with Performance Tuning Corporation (PTC) to form DCIM Solutions, LLC. Terms of the partnership include the acquisition of NER’s Data Center Solutions Division by DCIM Solutions, LLC. The newly formed LLC will operate independently of NER and PTC, but customers and partners will benefit from the synergies created through leveraging core competencies of each company.

The partnership provides the necessary working capital for DCIM Solutions, LLC to continue solution development as an increasing number of businesses seek new and better ways to maximum efficiencies and lower overall data center operating costs. Additionally, customers and partners will have access to expanded service support, sales assistance, and market leading technology offerings.

 “For some time I have felt that NER’s Data Center Solutions business would benefit from additional working capital to support growth requirements while fulfilling commitments to our partners. To help facilitate the process, NER Data Corporation was advised by martinwolf M&A Advisors, a boutique investment bank based in the San Francisco Bay Area,” said Stephen Oatway, NER’s President and General Manager of DCIM Solutions, LLC.  “I am excited about this new phase and the possibility for cross-pollination of sales in channels made available through this partnership.”

Dan McDougal, Managing Partner PTC and DCIM Solutions, LLC states, “In addition to NER’s impressive channel and vendor partners, we believe that NER’s innovative approach to data center power, space, and cooling issues through its Assessment Services, Aurora Intelligent Monitoring Strips, and New Containment Solutions represent a winning formula for customer success. Paired with the core infrastructure expertise of PTC the value to customers will be exponential.”  

DCIM Solutions, LLC will operate out of Glassboro, NJ and will be managed by key members of the existing NER Data Center Solutions team. Sales and Purchase Order commitments after June 27 have been transferred to DCIM Solutions, LLC.  Partners and customers will receive detailed information about working with DCIM Solutions, LLC and new offerings in the coming days.  

Stop Johnny

Did you catch the recent McDonald's McCafé Iced Coffee commercial? "Johnny" prints out a huge stack of pages that repeats the line "All work an no French Vanilla makes Johnny a dull boy."

Watch wasteful Johnny  

One way to avoid this wasteful printing is to buy Johnny an iced coffee...but Johnny probably has other issues that kept him from getting a coffee in the first place. A better option is to have document management capabilities as part of your overall Manged Print Services (MPS) solution. 

NER offers PretonSaver™, a print management software application focused on providing detailed print usage data for optimizing toner and paper consumption and controlling printing activity. PretonSaver gathers a robust set of user focused reporting data from all network and locally connected printers and includes extensive print policy enforcement capabilities for reducing toner and consumption.

Report Your Total Print Activity
An important step to controlling your print costs is to understand who is printing, how much they are printing and what they are printing across all devices. Through a complete view of user printing habits as well as device printing data, you can manage both user behaviors as well as device utilization. 

Proactively Manage Print Costs
Once you understand your print costs and issues, you can proactively drive down costs. 

• Report print overuse/abuse to departmental managers
• Educate employees on proper printing policies
• Advise users of issues and let them know that printing, like other cost items, is being tracked
• Force print rules by user, user group, device, device family or application including:
  - Forced Monochrome printing
  - Forced Duplex Printing
• Limit who can print from certain applications, such as browsers, or who can print color
• Set color or total print quota’s for users or groups and require users to request more pages once limits have been set

With the proper document management solution, you can measure your complete print costs and take action to drive your costs down, freeing up funding for more business critical areas.

Title 24 impacts Data Center and Computer Room/IDF Cooling Requirements

Measures likely to spread across the country

New California Energy Codes will have broad impacts on Computer Room cooling design and retrofitting that requires permitting. The definition of “Computer Room” may surprise you because it is not just the large Data Centers that will be affected. 

Adaptations of the California codes are likely to spread across the country so you should become familiar with the requirements and how they may affect and/or improve your operation efficiency.  At a minimum, these could be viewed as “Best Practices” for efficient Data Center and Computer Room Operation.

At the highest level the new codes include:

•       Prescriptive requirements for data room cooling

•       Requirement of economizers

•       Prevention of reheating

•       Prohibition of non-adiabatic dehumidification

•       Requirements for fan power & control (VFD’s)

•       Requirements containment

According to California Operators – SCE, California’s Title 24 changes are scheduled to go into effect July 1, 2014, however there have been rumors it could be delayed again due to software issues (they were originally slated for enactment on January 1, 2013). The new requirements are not retroactive, but any plans that seek incentives/rebates for VFDs, containment projects, and/or other cooling optimization need to be submitted and pre-approved by the end of June. We encourage you to talk directly with your Power/Utility account representative and/or Wildan Energy (option for SCE clients) to ensure you understand how these changes may affect your organization.

Express Incentives, Calculated Incentives, and Savings By Design  Incentives/Rebates (New Build only) still exist from SCE and most utilities. NER can help you qualify for these funds to improve and upgrade your Data Center cooling infrastructure.

To receive a copy of the SCE presentation, the complete California Building Energy Efficiency Standards document, and/or an overview page of the Title 24 Data Center/Computer Room Impacts contact Greg Stover at gstover@nerdata.com / 949-360-1509.

Since this is a Cooling/Thermal Management focused initiative it is a good time to remember that you can’t manage what you can’t see. NER’s new Aurora Thermal Management Technology provides the visibility, data, and management capabilities you require. Learn more at www.nerdata.com/aurora

NER and our partners (Emerson/Liebert, Polargy, Geist/Opengate) provide the most comprehensive cooling offering for optimizing your Data Center/Computer Room. In addition, our advanced Thermal Management and Assessment Services will identify the root cause of your cooling challenges and map out the best path forward.

Thanks for Making Data Center World Expo a Success!

We truly appreciate those who stopped by and took the time learn about NER's Infrastructure Optimization Solutions at the Data Center World Expo.

This year’s event featured the much talked about Aurora High Resolution Temperature Sensing System. Aurora revolutionizes how facilities view temperature. Central to the system is a strip with eight sensors spaced vertically eight inches apart that collect temperature readings at eight different height levels. The readings are visually displayed on the strip through high resolution LEDs that range from cool (blue) to hot (red) and a blend of 129 colors in between. Data from these readings are sent to the Management System through a gateway for trending, alerting, and DCiM/BMS integration. 

We know that your time at the show was limited, so feel free to contact us with any questions you may have -- TSSupport@nerdata.com or 888.637.3282 x561. 

Happy Earth Day!

First celebrated in 1970, Earth Day brings support and awareness for environmental protection by encouraging us to make green choices both at home and at work. Many of us do our part at home, and in recent years more and more businesses have made strides to become more sustainable.

NER as an organization is committed to building sustainable IT enterprises. Our managed print services and data center infrastructure optimization solutions offer ways to improve efficiencies, reduce costs, and build greener organizations.

Print4™ Managed Print Solutions

Printing is an organizational necessity, and the amount of printing still seems to increase annually. This increase in print not only affects your bottom line, but also increases your carbon footprint. Printing requires the use of power, paper, plastics (oil), and components that are not biodegradable, so inefficiencies in office printing can have cascading effects on the environment and your budget.

Employing the Print4™ MPS Solution can provide your organization not only the means to reduce print costs, but can also reduce your organization’s carbon footprint:

• Use parts and consumables that are environmentally responsible
• Realize power savings through proper printer rationalization and use of ENERGY STAR® rated devices
• Reduce carbon footprint through fewer service trips and parts shipments due to properly maintained printers
• Properly use devices - electronic faxing, duplex printing, power save modes
• Benefit from Automated Inventory Management that automatically creates electronic toner orders resulting in fewer cartridges wasted, less toner wasted, and less paper used to create individual orders
• Properly recycle decommissioned devices

Data Center Infrastructure Optimization

Data Centers consume significant amount of electricity -- some estimate that the IT ecosystem accounts for 10% of the world’s electricity generation. A significant portion of this electricity usage goes to data center cooling. Cooling Optimization is one area where businesses can significantly reduce costs and reduce their carbon footprint.

In simple terms Cooling Optimization involves:

• Delivering cold air resource where it needs to be, when it needs to be there, in just the right amount
• Removing heat before it can mix and/or cause hot spots

Mechanisms to realize cooling efficiency include:

• Reducing or eliminating oversupply
• Reducing fan energy (turning off units or using VFD’s)
• Safely raising supply air temperatures
• Safely raising chilled water temperatures (if applicable)
• Optimizing compressor performance (if applicable)
• Increasing economization utilization/hours (if applicable)

Cooling Optimization is a process, and done properly will reduce operating costs and improve sustainability. You can achieve your goals by leveraging the broadest capabilities in the industry; spanning spot cooling remediation, passive & intelligent containment, and high density cooling solutions. In addition, our Consulting and Assessment expertise will help you benchmark,plan, model, and visualize for the future.

Changes to improve your environmental impact do not have drastic; small changes can make a large difference. Contact us today for advice on your specific Green Initiatives and we will help you find ways to make it Earth Day everyday -- 888.637.3282 or admin@nerdata.com. Visit our website at www.nerdata.com

NER and Print4 Not Affected by Heartbleed Vulnerability

After a thorough review, we are pleased to report that NER's internal systems and our Print4 MPS Systems have not been affected by the OpenSSL "Heartbleed" Bug ( CVE-2014-0160).The US Computer Emergency Readiness Team (US-CERT) identified Heartbleed as a serious security flaw in the popular OpenSSL cryptographic software library. This weakness allows stealing of information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet.

Upon learning about Heartbleed, we promptly and diligently conducted a full audit of our risks. No vulnerabilities were detected. Protection against Heartbleed comes from our specific architecture which employs multiple levels of encryption and authentication of all data packets.

We take security very seriously because leading businesses depend on NER’s managed services to maintain many of their critical assets. All NER platforms are continually monitored by our internal security resources and independently scanned by leading third party security organizations for PCI compliance and application security.

Feel confident about the managed services supporting your business and learn why NER’s Print4 MPS solution was selected as a Top 10 by CIO Review Magazine. 

NER Data Corporation Chosen a Top 10 Enterprise Print Management Solution Provider

We are proud to announce that NER has been named one of the “Top 10 Most Promising Enterprise Print Management Solution Providers” by CIO Review magazine.

According to CIO Review, “In the last few months we have looked at hundreds of solution providers who primarily serve the Enterprise Print Management sector, and shortlisted the ones that are at the forefront of tackling challenges faced by this sector. In our selection we have looked at the vendors’ skills and capabilities towards various print management solutions and technologies that support core business processes including innovation areas related to cloud, mobile, Saas, PaaS and ERP, Big Data and analytics, mobility, and social media in the specific context of the Enterprise Print Management sector.”

This recognition helps validate our on-going strategy of providing the most flexible end-to-end MPS offering on the market. By leveraging more than four decades of experience in the printing/imaging industry, we developed our Print4™ MPS solution from the ground up as a holistic platform that provides significant device management and document workflow efficiencies. MPS solutions like Print4 play a pivotal role in enabling customers to realize cash flow improvements and cost savings within their output environments. To maximize these benefits, resellers and their end-user clients can easily customize Print4 to match their business processes resulting in a powerful MPS program that works for them—not the other way around.

Print4 MPS offers over 20 different MPS programs, a cloud-based document technology suite, predictive analytics for supplies with automated fulfillment, a comprehensive support structure, and a world-class printer service business. The CIO Review article can be found at www.nerdata.com/news.htm  

NER Exhibiting at Data Center World Expo

Aurora High Resolution Temperature Sensing Strip and Infrastructure Optimization Solutions will be showcased

We will showcase our innovative Aurora High Resolution Temperature Sensing System and enhanced data center optimization solutions portfolio in Booth 326 at the Data Center World Expo, Wednesday April 30, 2014 at the Mirage Resort in Las Vegas.

Rob Huttemann, Vice President of Data Center Solutions had this to say, "NER's approach to the Data Center is about balancing all resources to achieve maximum efficiencies, Our portfolio includes cooling, containment, airflow optimization, power, monitoring, asset management, DCiM, space utilization and assessment solutions. While we cover everything from floor to ceiling and rack to room, our true value is leveraging every component to achieve the greatest level of optimization. The Data Center World Expo is the ideal venue for reaching companies that can truly benefit from what we have to offer.”

At this year’s event the much talked about Aurora High Resolution Temperature Sensing System will be on display. Aurora revolutionizes how facilities view temperature. Central to the system is a strip that has eight sensors spaced vertically eight inches apart that collect temperature readings at eight different height levels. The readings are visually displayed on the strip through high resolution LEDs that range from cool (blue) to hot (red) and a blend of 129 colors in between. Data from these readings are sent to the Management System through a gateway for trending and alerting purposes.

In addition to Aurora, attendees will have the opportunity to learn about vital infrastructure solutions and how NER can support their efforts:

• DCiM, Facility Monitoring and Control
• Environmental Monitoring and Alerting
• Power Monitoring, Power Distribution, and UPS Systems
• IT Asset Management
• Passive Thermal Containment, Dynamic Airflow Management, and Ultra Efficient Air Conditioning  
• Assessment Services
• Server Cabinets and Enclosures
• Factory and On-Site Services and Support
• Project Management and Support
• Media Management

Technical experts will be on-hand in Booth 326 to provide personalized consultations. To pre-schedule a meeting, please contact Greg Stover at gstover@nerdata.com

Server Technology Turns 30 and Lights It Up with HDOT

Congratulations to Server Technology on their 30^th Anniversary! A leader in data center power management, Server Technology is one of our trusted vendor partners in providing industry leading data center infrastructure optimization solutions. According to Server Technology, “this year, not only will Server Technology turn 30, it will completely flip the power management market on its head with the recent launch of High Density Outlet Technology (HDOT).” 

Server Technology’s own patented outlet technology provides industry standard C13 and C19 outlets in a drastically reduced footprint. Up to 42 C13’s in a 42U high by 1U wide device -- the highest possible outlet density available in a network connected PDU. Additional features include high native cord retention that eliminates the need for custom and costly ancillary locking cord devices. Manufactured with robust high temperature materials carrying a UL94 V-0 ­ame rating makes these outlets ideally suited for harsh data center environments.  HDOT technology is available in Metered and Smart PDUs.

Find out more about HDOT and all of NER’s Data Center and Managed Print Solutions on our website.

Potential Weather Related Print4 Service Impact

Old man winter just won't give in.

Due to the storm affecting the eastern part of the country please be advised that there may be potential service delays and potential delivery delays from UPS and FedEx. Should you have any concerns, please feel free to contact the help desk at 866-202-3992. We will work to minimize any potential delays.

UPS - Service Update
Updated March 3, 2014
With severe winter weather in Arkansas, Delaware, Ohio, Tennessee, Texas, Virginia, and Washington D.C., UPS is balancing our priorities of employee safety and customer service. We are committed to moving shipments to their final destinations as quickly as possible and are making every effort to deliver to all areas as soon as conditions safely permit.. Check ups.com for the latest information on service delays and to track the status of your packages. We will post a list of ZIP codes where no pickups or deliveries are being made as we are impacted.

FedEx - Service Update
Updated March 3, 2014
A winter storm is causing hazardous conditions in the eastern U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments in the eastern U.S. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed. Please continue to check fedex.com for updates.

You killed him when you left the door open with the air conditioning on

Fans of the show Arrested Development will appreciate George Bluth Sr.’s quote about the demise of J Walter Weatherman, “Oh, he's dead. You killed him when you left the door open with the air conditioning on.” Those not familiar with the show will be completely lost. Not to worry, it was just an over exaggeration to teach a lesson about not wasting conditioned air.

You don’t need to go to that extreme with your data center, but heeding George’s advice can pay off. Plugging the holes in your data center can greatly improve your cooling efficiency. Our partners at Upsite recently released a Case Study on the effective use of Raised Floor Grommets.

Upsite reports: With unsealed cable openings, up to 60% of valuable conditioned air in a raised-floor data center does not reach the air intake of IT. This lost air, known as bypass airflow, contributes to IT equipment hot spots, cooling unit inefficiencies, and increasing infrastructure costs. Additionally, it lowers Power Usage Effectiveness (PUE), as cooling makes up almost half of a data center's power consumption. Our award-winning line of KoldLok® brush grommets works to seal openings of all sizes, and can even be customized to fit unique openings.

Visit our website to download a copy of the case study and learn more about all of the efficiency solutions that NER offers.

The Paperless Future



The folks at Le Trefle have a slightly different
take on the paperless society…thank goodness!

As the capabilities and availability computing devices advanced, so did the idea of the paperless society.  For most of us, it just takes one look around the office to confirm we are not there. However there are ways to become more efficient and realize a more sustainable future. Managed Print Services provides a means to create efficiencies within your print environment.

Through better management you:

-          optimize your document management

-          Reduce TCO

-          improve working capital and cash flow

-          improve visibility and manageability

-          standardize and automate business practices

-          re-direct IT efforts from reactive “printer support” personnel to strategic technology enablers

-          Reduce printer down time

-          outsource the management of your document output and associated business processes

Visit our website to find out more about Print4 Managed Print Services. Seeing is believing, so request a demo while you are there.  

Thermal Monitoring White Paper

Download here

Environmental monitoring and management systems are crucial to running efficient data centers.  NER just released a white paper covering best practices when it comes to Thermal Monitoring and Management. Key to achieving best results is proper monitoring at the rack level.  Visit the Aurora section of the NER website to download this informational whitepaper and find ways to optimize your data center.

Severe Weather Alert (Again!) - You Know the Drill

Due to the storm affecting the Southeast please be advised that there may be potential service delays and potential delivery delays.

Below are a notices we received from UPS and FedEx.


UPS -Winter Storm Impact

Updated Wednesday, February 12, 2014, 1:10 P.M.
With severe winter weather in Georgia, Mississippi, North Carolina, and South Carolina, UPS is balancing our priorities of employee safety and customer service. We are committed to moving shipments to their final destinations as quickly as possible and are making every effort to deliver to all areas as soon as conditions safely permit.

During weather-related delays, shipments are secured in our facilities and, when possible, redirected in order to speed delivery of your packages. Our team is monitoring local areas and remains committed to ensuring service resumes as soon as conditions allow safe access.

With weather conditions changing hourly, information about impacted areas will be updated throughout the day. Please continue to visit ups.com for the latest details.


FedEx Express National Service Disruption
Last updated February 12, 2014

FedEx Express experienced substantial flight and sort disruptions last night due to winter weather, snow and ice at the Memphis hub. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of February 12, 2014. FedEx is committed to provide service to the best of our ability. Please continue to check FedEx Service Alerts for updates.


Winter Storms in the Southern U.S.
Last updated February 12, 2014
A winter storm is expected to produce hazardous conditions in the southern U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated in AL, AR, GA, LA, MS, NC, SC and TN. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed. Please continue to check fedex.com for updates.

NER Releases Ethernet Gateway for Aurora Monitoring System

New Gateway provides users with more flexibility for collecting sensor data

 

Today NER announced the addition of an Ethernet Gateway as part of the Aurora High Resolution Temperature Monitoring and Alerting System. The new gateway features updated levels of encryption and an integrated web server that allows for communication with the Aurora Wireless Sensor Monitoring and Notification System without the need for a PC.

This latest addition to the Aurora High Resolution Temperature Monitoring and Alerting System advances proactive environmental monitoring within data centers and other critical spaces. Users now have access to a gateway device with MODBUS TCP interfaces and four SNMP poll and trap interfaces for those that would like to use the Ethernet Gateway for local data collection.

“As our customers continue to find success with Aurora, NER continues to expand the capabilities, broaden support and offer the highest levels of customization for this innovative product line,” said Robert Huttemann, Vice President at NER. “What impresses customers the most is the invaluable data, trending and alerting benefits come in an unbelievably easy to deploy solution.  The Ethernet gateway is no exception, simply plug this device into any open network port with internet connection and it automatically connects to the Aurora server.”

The Ethernet Gateway buffers up to 16,000 sensor data messages in on-board memory in the event of an internet connection interruption. When internet communication is re-established the sensor data will download to the Aurora system.

The Aurora High Resolution Temperature Sensing System revolutionizes how facilities view temperature. Central to the system is a strip that has eight sensors spaced vertically eight inches apart that collect temperature readings at eight different height levels. The readings are visually displayed on the strip through high resolution LEDs that range from cool (blue) to hot (red) and a blend of 129 colors in between. Data from these readings are sent to the Management System through a gateway for trending and alerting purposes.

Huttemann further adds, “Data Centers are dynamic environments with temperature being a critical aspect, so Aurora’s instantaneous and accurate representation is invaluable when monitoring changes or validating best-practice improvements. Whether you are looking down the aisle, viewing the user interface, receiving automated alerts, or collecting trending data, with Aurora potential issues in critical spaces will not go unnoticed.”

 
NER manufactures Aurora in the US and is currently accepting orders for immediate delivery. For more information about NER’s products and services, visit www.nerdata.com.

Possible Service Impact Due to Storm in Northeast

Due to the storm affecting the Northeast please be advised that there may be potential service delays and potential delivery delays from UPS and FedEx.

Below are a notices we received from UPS and FedEx.


UPS -Winter Storm Impacting the Northeast

UPS is closely monitoring the impact of the winter storm that is bringing heavy snow and cold temperatures to the Northeast. We have contingency plans in place to ensure the safety of our employees and to minimize the storm’s impacts on pickups and deliveries.

Check ups.com for the latest information on service delays and to track the status of your packages. We will post a list of ZIP codes where no pickups or deliveries are being made as we are impacted.

Fed-Ex Service Alert – Winter Weather

FedEx is closely monitoring the winter storm in the northeastern U.S. Contingency plans are in place to ensure the safety and well-being of our team members and to minimize the winter storm’s effect on service. These storms often cause pickup and delivery delays and disruptions for FedEx customers. FedEx will be prepared to provide service to the best of our ability in areas affected by the winter storm and as local conditions allow. Please continue to check fedex.com for updates.

All Clear

While much of the country experienced very severe weather this week, NER staff, our service provider network, UPS, and FedEx worked hard to minimize any service impact. We are happy to report that all alerts have been lifted, with little to no disruption in service to our customers. Our Managed Print Services (MPS) solution is not only built upon the most sophisticated and adaptive technology, but also includes a support network that is proactive in dealing with real-world issues. The Print4 MPS group draws the Data Center Infrastructure Optimization Division’s extensive expertise in business continuity and contingency planning to ensure customer uptime. Check out NER’s Print4 MPS and Data Center Infrastructure Optimization Solutions on our website.

Midwest Storm May Affect Deliveries

Due to the storm affecting the midwest please be advised that there may be potential service delays and potential delivery delays from UPS and FedEx.

Below are a notices we received from UPS and FedEx.


UPS -Winter Storm Impacting the Midwest

UPS is closely monitoring the impact of the winter storm that is bringing heavy snow and dangerously cold temperatures to the Midwest, causing service delays in Illinois, Indiana, Michigan and Ohio. We have contingency plans in place to ensure the safety of our employees and to minimize the storm’s impacts on pickups and deliveries.

Check ups.com for the latest information on service delays (including a list of ZIP codes where no pickups or deliveries are being made today) and to track the status of your packages. For impact to UPS Freight pickups and deliveries, visit UPS Freight. As always, UPS is committed to making every effort to provide service to areas where conditions permit safe access.

Fed-Ex Service Alert – Winter Weather

Our top priority is the safety and well-being of our team members, as well as maintaining the highest level of service to our customers. FedEx will comply with all local/state government travel safety requirements during this weather event. If authorities allow for open travel, FedEx is attempting pickup and deliveries in areas that can be safely accessed.

Pickup and delivery delays may occur in areas where authorities have implemented travel restrictions: Illinois, Indiana, Michigan and Ohio.

For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx (1.800.463.3339) or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions in the FedEx Service Guide, shipments delayed due to winter weather are not eligible for a refund or credit under the money-back guarantee policy.

Potential Service Impact Notice

Due to the storm affecting the eastern part of the country please be advised that there may be potential service delays and potential delivery delays from UPS. Heavy snowfall and dangerous gusting arctic winds are creating multiple interstate highway closures as well as impassable secondary roads. Subzero temperatures are also delaying clean up efforts. Most service providers in the Northeast are closed. We will update service notes accordingly. Should you have any concerns, please feel free to contact the help desk at 866-202-3992. We will work to minimize any potential delays. Below is a notice we received from UPS.

UPS - Service Update
Updated Friday, January 3, 2014
Severe weather in Louisville, KY caused a significant disruption to operations at Worldport®, UPS's main hub in the United States. As a result, some shipments may experience unavoidable delays. We have contingency plans in place to minimize service disruptions and are committed to moving shipments to their final destinations as quickly as possible. We are balancing our priorities of customer service and employee safety, and will make every effort to deliver to all areas as conditions safely permit. Please continue to check ups.com® for service updates. For more information about the service impact on UPS Freight® pickups and deliveries, please visit UPS Freight. Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature.